Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept a wide range of payment methods which include all major credit cards, and e-Wallets the full list of payment methods we offer is below:

All accepted credit cards; Visa, Mastercard, Maestro, American Express, Discover & Diners Club. Other payment methods we offer; PayPal. Apple Pay, Google Pay, iDEAL, Shop Pay, and Union Pay.

We're sorry if your preferred payment method is not accepted at this time, we're always on the lookout to provide our customers with their preferred method of payment, if you don't see your preferred payment method listed here, please let us know and we'll do our best to accommodate this for you in future.

Yay! You're saving money! (at least that's how we all like to think when something is on sale!).

Simply head to the checkout on the first page of the checkout, there will be a box for you to enter your discount code in. Make sure you click 'Apply'. On mobile, you will need to click "Show order summary" to open the area where you can enter a discount code.

The discount code box is available before the payment page so you're 100% clear on how much you can save!

*Please note, only one discount can be used per order.

We offer free tracked shipping on all orders, with delivery available to the UK, USA, and 40+ other countries. At checkout, you’ll also have the option to upgrade to priority processing for faster dispatch.

For full details on delivery times, carriers, and processing options, please visit our Shipping Policy.

We are our always doing our best to ensure you receive your order as fast as possible. We ship all orders within 24-48 hours of receiving them.

To find out how long shipping will take please refer to our shipping policy which provides the most up-to-date shipping times by country.

Most of our orders are shipped to the United Kingdom and United States but to see a full list of all the countries we ship to, please refer to our shipping policy.

If your country is not listed, please contact us and we will do our best to provide assistance with shipping to you (please note, additional fees may apply.)

When your order has been shipped, you'll receive a confirmation email from us with your tracking number, simply enter your tracking number here to track your order.

Please allow 24-48 hours after dispatch for the tracking information to be updated.

If you have any queries on order tracking, please reach out to us: support@slumberite.com.

Once you've placed your order, we get to work on shipping it out right away to ensure your order is with you as soon as possible. We completely understand that you may want to make a change to your order and you're more than welcome to contact us to request a change or cancellation. Please note that there is a slight delay on our dispatch emails so your order may have been dispatched before you're notified, if this is the case, you're welcome to return your order following our standard returns policy.

To protect our customers from any potential fraudulent activity, unfortunately, we're unable to change the address on your order after it has been placed, so please ensure that you enter your address information correctly when placing an order.

We believe that you should have the time that you need to decide if your purchase from us is the right choice for you, so we offer a 30-day money back guarantee.

Your order must be in new and unused condition to qualify for a refund.

You can read more about our refund policy here.

Please do not return items to our Brighton office address, they will be returned to you. We do not accept any liability for goods that may be lost in transit via sending to this address.

To request a refund, please follow the process below:

1. Navigate to our returns portal here.
2. Enter your 4-5 digit order number .e.g #5063 and the email you used to make your purchase.
3. Select the item(s) you'd like to return.
4. Let us know why you're returning your item and upload a photo.
5. Choose how to return your items and pay for your return shipping label.

Once your request is submitted, our customer service team, will contact you within 48 hours with flexible solutions that work for you.

Please do not send returns to our Brighton office address or any address listed on the item's packaging as we do not have the capacity to process them and will not accept liability for any goods that may be lost in transit via returning to one of these addresses.

If your mask or earplugs ever lose their shape, become uncomfortable, or stop working as expected, we’ll replace them free of charge. Just send us a message and a photo (proof of purchase required).

We deeply apologise that your product arrived in such a condition, please be assured that every care has been taken in order to deliver your goods in a perfect condition, however, sometimes they can unfortunately be damaged in transit, if this is the case, then please email us (support@slumberite.com), providing your order number, email address and images/photos of the defective item(s) and our customer care team will resolve this for you.